Terms of Service - Mercadeo

1. Acceptance of Terms

By accessing or using Mercadeo ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

2. Description of Service

Mercadeo is a performance infrastructure platform that enables businesses to create, manage, and track affiliate partnerships. The Platform provides financial-grade infrastructure with immutable terms, deterministic payouts, and automated risk enforcement.

3. User Accounts

You must provide accurate and complete registration information
You are responsible for maintaining the security of your account credentials
You must be at least 18 years old to use the Platform
One person or organization may not maintain more than one account without authorization
You are responsible for all activity that occurs under your account

4. Acceptable Use

You agree not to:

Use the Platform for any illegal or unauthorized purpose
Generate fraudulent clicks, conversions, or referrals
Attempt to gain unauthorized access to other accounts or systems
Interfere with or disrupt the Platform's infrastructure
Upload malicious code or content
Violate any applicable laws or regulations

5. Affiliate Program Terms

Brands and creators using the Platform agree that:

Commission structures are locked at campaign activation and cannot be changed retroactively
Payouts are processed according to the configured hold periods and policies
Disputes must be filed within 30 days of the relevant transaction
Fraudulent activity may result in account suspension or termination

6. Intellectual Property

Mercadeo and its associated software, APIs, documentation, and branding are the intellectual property of Mercadeo. Your subscription grants you a non-exclusive, non-transferable license to use the Platform for your business purposes. You may not reverse-engineer, decompile, or redistribute any part of the Platform.

7. Managed Service Terms

For users of our managed service:

Subscription fees are billed monthly or annually as selected
We provide a 99.9% uptime SLA for managed instances
You may cancel your subscription at any time; access continues until the end of the billing period
We reserve the right to modify pricing with 30 days' notice

8. Limitation of Liability

To the maximum extent permitted by law, Mercadeo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Platform.

9. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Platform ceases immediately. You may export your data before termination using our API.

10. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or platform notification. Continued use after changes constitutes acceptance.

11. Contact

For questions about these Terms, contact our legal team at [email protected].